Returns & Exchanges
At TRM Metal Products, we stand behind the durability of our home hardware and fixtures. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and details of the metal products you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original industrial packaging, ensuring all mounting hardware and components are included to prevent damage during transit.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our quality control team verifies the condition of the returned hardware, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing